Customer Care

Customer service excellence is at the heart of our ethos, reflective in the repeat business we experience and the long-standing client relationships we enjoy.

We believe the key to customer care is an open, honest and informative approach at all stages from pre-works to post-completion. We promote and encourage collaborative working with input from our clients, end-users, designers, supply chain and consultants.

On site, we provide a Site Manager and delivery team for each project with whom our clients and building users are familiar; communication is maintained daily and our works scheduled to the comfort of the client, essentially minimising disruption at all times. We utilise feedback from the Constructionline reference scheme to see how we are performing and how we can be better, remaining committed to continuous improvement at all times.